Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403043 Mapping and Delivery Guide
Facilitate breakthrough improvements in an office

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS403043 - Facilitate breakthrough improvements in an office
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to facilitate team implementation of discrete targeted improvement activities to achieve breakthrough improvements in selected office processes. Typically this approach is used for improvements in areas of muda (waste) identified through value stream mapping.The unit applies to team leaders or others in a competitive systems and practices implementation role who need to provide guidance and support to assist a team to identify improvements in office processes that can be implemented in a brief intensive project while still producing the required deliverables. They also assist in ensuring that the improvements are sustained.Office processes may include administrative, transactional or service-based processes in, or attached to, a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real kaizen blitz (breakthrough improvement) event for an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for improvement event
  • Engage team members, sponsors and other stakeholders in the event.
  • Identify process to be targeted in the improvement event.
  • Assist team to identify how their own roles contribute to value to the customer.
  • Assist team to identify the boundaries of the event, including any imposed exclusions.
  • Identify information and skill needs of the team and arrange for any required training.
  • Establish communication processes with sponsors and stakeholders.
       
Element: Identify improvements
  • Assist team to review current process and identify options for radical improvements.
  • Facilitate team activities to evaluate the options and agree on improvements to be made.
  • Assist team to plan the activities and identify metrics to be monitored.
  • Facilitate allocation of resources and strategies to manage impact on routine work.
       
Element: Facilitate the event
  • Assist team to gather baseline data on the selected metrics.
  • Assist team to identify and address barriers to making the improvements.
  • Monitor team dynamics and facilitate team focus and cooperation.
  • Liaise with sponsor to communicate progress and maintain their support.
       
Element: Evaluate improvements
  • Assist team to gather and interpret data on the metrics.
  • Facilitate team activities to evaluate the outcomes of the event.
  • Identify causes for areas of poor performance from changes and identify any additional changes to address them.
  • Report to sponsor and other stakeholders on the outcomes of the event.
       
Element: Embed improvements
  • Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.
  • Motivate team to apply the new systems and/or practices and sustain improvements.
  • Ensure the new systems and/or practices are reflected in relevant procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement event

1.1

Engage team members, sponsors and other stakeholders in the event.

1.2

Identify process to be targeted in the improvement event.

1.3

Assist team to identify how their own roles contribute to value to the customer.

1.4

Assist team to identify the boundaries of the event, including any imposed exclusions.

1.5

Identify information and skill needs of the team and arrange for any required training.

1.6

Establish communication processes with sponsors and stakeholders.

2

Identify improvements

2.1

Assist team to review current process and identify options for radical improvements.

2.2

Facilitate team activities to evaluate the options and agree on improvements to be made.

2.3

Assist team to plan the activities and identify metrics to be monitored.

2.4

Facilitate allocation of resources and strategies to manage impact on routine work.

3

Facilitate the event

3.1

Assist team to gather baseline data on the selected metrics.

3.2

Assist team to identify and address barriers to making the improvements.

3.3

Monitor team dynamics and facilitate team focus and cooperation.

3.4

Liaise with sponsor to communicate progress and maintain their support.

4

Evaluate improvements

4.1

Assist team to gather and interpret data on the metrics.

4.2

Facilitate team activities to evaluate the outcomes of the event.

4.3

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

4.4

Report to sponsor and other stakeholders on the outcomes of the event.

5

Embed improvements

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate team to apply the new systems and/or practices and sustain improvements.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to facilitate one (1) or more breakthrough improvement activities in an office and to:

prepare for the event

facilitate the event

facilitate the identification of improvements

facilitate the embedding of improvements.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

kaizen blitz (breakthrough improvement) facilitation

facilitation of brain storming events

office value stream and muda (waste)

reasons for and impacts of exclusions

setting of boundaries and their impacts

collection and use of metrics

methods of embedding improvements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement event

1.1

Engage team members, sponsors and other stakeholders in the event.

1.2

Identify process to be targeted in the improvement event.

1.3

Assist team to identify how their own roles contribute to value to the customer.

1.4

Assist team to identify the boundaries of the event, including any imposed exclusions.

1.5

Identify information and skill needs of the team and arrange for any required training.

1.6

Establish communication processes with sponsors and stakeholders.

2

Identify improvements

2.1

Assist team to review current process and identify options for radical improvements.

2.2

Facilitate team activities to evaluate the options and agree on improvements to be made.

2.3

Assist team to plan the activities and identify metrics to be monitored.

2.4

Facilitate allocation of resources and strategies to manage impact on routine work.

3

Facilitate the event

3.1

Assist team to gather baseline data on the selected metrics.

3.2

Assist team to identify and address barriers to making the improvements.

3.3

Monitor team dynamics and facilitate team focus and cooperation.

3.4

Liaise with sponsor to communicate progress and maintain their support.

4

Evaluate improvements

4.1

Assist team to gather and interpret data on the metrics.

4.2

Facilitate team activities to evaluate the outcomes of the event.

4.3

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

4.4

Report to sponsor and other stakeholders on the outcomes of the event.

5

Embed improvements

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate team to apply the new systems and/or practices and sustain improvements.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Team includes one or more of:

a permanent formally identified team

a sub-group of a team

a specially established group for the breakthrough event (e.g. a combined production/administration/ logistics group convened for a breakthrough event addressing delivery issues).

Boundaries defining the extent/limits of the improvement activity include all of:

the start and end point of the process being targeted

the steps of the process to be included and excluded

specific job roles or related processes to be included or excluded

timeframe for the event.

Breakthrough improvement activity (kaizen blitz) is all of:

a formal process

a discrete targeted activity that is achieved in a relatively short timeframe

delivers significant level of improvement. such as a better ratio of value-add to non-value add from the customer perspective.

Mechanisms to communicate and sustain improvements include one or more of:

scheduled audits

regular monitoring and/or reporting activities

use of visual aids, such as targets and progress boards, process charts and procedure posters

communications, such as standing items for team meetings, email reminders or updates.

Imposed exclusions include one or more of:

muda that is required but does not add value

equipment excluded from efficiency or layout review because of budget constraints, licences, and so on

regulatory requirements that do not add value

organisation requirements, policies or procedures beyond the influence of the team.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Engage team members, sponsors and other stakeholders in the event. 
Identify process to be targeted in the improvement event. 
Assist team to identify how their own roles contribute to value to the customer. 
Assist team to identify the boundaries of the event, including any imposed exclusions. 
Identify information and skill needs of the team and arrange for any required training. 
Establish communication processes with sponsors and stakeholders. 
Assist team to review current process and identify options for radical improvements. 
Facilitate team activities to evaluate the options and agree on improvements to be made. 
Assist team to plan the activities and identify metrics to be monitored. 
Facilitate allocation of resources and strategies to manage impact on routine work. 
Assist team to gather baseline data on the selected metrics. 
Assist team to identify and address barriers to making the improvements. 
Monitor team dynamics and facilitate team focus and cooperation. 
Liaise with sponsor to communicate progress and maintain their support. 
Assist team to gather and interpret data on the metrics. 
Facilitate team activities to evaluate the outcomes of the event. 
Identify causes for areas of poor performance from changes and identify any additional changes to address them. 
Report to sponsor and other stakeholders on the outcomes of the event. 
Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel. 
Motivate team to apply the new systems and/or practices and sustain improvements. 
Ensure the new systems and/or practices are reflected in relevant procedures. 

Forms

Assessment Cover Sheet

MSS403043 - Facilitate breakthrough improvements in an office
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Assessment Record Sheet

MSS403043 - Facilitate breakthrough improvements in an office

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Overall assessment result: Competent Not yet competent

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